Last Updated: 17th February, 2024
We place paramount importance on safeguarding your privacy and personal data. In full compliance with legal requirements, we maintain rigorous security protocols for the storage and processing of your personal information.
We collect only the necessary information required to fulfil our legal, contractual, and operational obligations or information essential to providing our services, all of which require your explicit consent.
In accordance with data protection laws, specific personal information falls under the category of 'special categories of data.' This may encompass details related to mental and physical health, religious beliefs, ethnic background, sexual orientation, political affiliations, trade union memberships, or biometric data. On occasion, we may need to gather data falling into this category to gain a comprehensive understanding of your financial situation, thus ensuring the best possible service.
If you provide information about another individual (e.g., in joint inquiries), it is essential to do so with their explicit consent.
We acquire your information through various means:
1. When you reach out to us via phone, email, third-party platforms, or other communication channels.
2. When you interact with our social media profiles.
3. Whenever updates to your information are necessary to meet legal or regulatory requirements.
4. With your explicit permission for us to access and use your information.
We utilise your personal data solely in compliance with prevailing data protection laws. Our rationale for processing your data includes:
1. Consent: We collect your personal data only with your unequivocal consent.
2. Legitimate Interest: We may process some of your personal data based on legitimate business interests. European privacy laws recognise the concept of 'legitimate interests' as a valid ground for data processing. Our legitimate interests in processing your data encompass identity verification, credit rating assessment, data analysis for internal purposes, fraud detection, risk management, legal compliance, addressing complaints, developing and marketing products and services, contacting you with relevant offerings, evaluating eligibility for various products and services, and updating our website and social media platforms to cater to future needs.
You possess the right to object to the use of your personal data under these legitimate interests. If you raise an objection, we will cease processing your data, except in exceptional circumstances, for which we will provide an explanation for continuing to process your information. To exercise this right, kindly email [email protected] with the subject line "Compliance."
After any interaction or inquiry with us, your information may be shared with one or more of our partners or associates, which could include insolvency practitioners or debt solution agencies. Additionally, we might share your information with partners offering relevant services, and we may receive referral fees for facilitating this service.
Safeguarding your personal information is of the utmost importance to us. To prevent unauthorised access or disclosure, we have implemented robust electronic and physical security procedures for all information we collect. We never utilise your personal data outside the European Economic Area (EEA).
You have the right to request a copy of any personal information we hold about you at no cost. To make such a request, please email [email protected] with the subject line "Data Subject Access Request."
If you believe any information we hold about you is incorrect, please promptly contact us to rectify this by emailing [email protected] with the subject line "Correct Personal Information."
You may request the deletion of your personal data or the cessation of its processing if we no longer have a valid reason to use it. On rare occasions, legal obligations may prevent us from deleting specific data, and we will engage in a discussion with you if such circumstances arise.
Unless you request earlier deletion of your information, we will retain it for two years.
Contacting Us Regarding Your Data
You can reach out to us concerning your data through Email: [email protected].
If you are dissatisfied with how we manage your personal data, please do not hesitate to contact us immediately.
Our website and social media platforms may contain links to other websites. Once you leave our site, please be aware that we have no control over these external sites. Therefore, we assume no responsibility for their terms, conditions, complaints procedures, or data collection practices. It is imperative to exercise caution and review their respective policies.
Cookies are small data fragments that our system may store on your computer. Unless you choose to opt-out, our system will issue cookies to your computer. Cookies enhance your experience by simplifying site login and enabling us to monitor website traffic while personalising content for you. You can configure your personal browser settings to reject cookies from our site; however, this may affect the functionality of certain site features. If you no longer wish to receive cookies from us, kindly notify us by emailing [email protected] with the subject line "Cookies."
Get out of debt sooner than you gained it! At SettleDebts, we're not just a debt relief company; we're your partners in achieving peace of mind.
